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When Jersey Mike's Dan McDonald sent Prewards to 300 high school seniors, his expectations weren't high, since 18- and 19-year-olds are notoriously non-responsive. But the gamble yielded an "overwhelming" 17% return rate, he says, which is "way above" the numbers direct mailings produce.
-- BusinessWeek

Colt Hothorn found similar success at his two Which 'Wich? sandwich shop franchises in Nashville. Of the 300 seniors he prewarded, more than 40 redeemed their $3 credits—an impressive 15% return rate. And since the average customer spends at least $7 per visit, Hothorn sees plenty of profit potential. "From my perspective," he says, "the strategy is seamless."
-- BusinessWeek

 

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